Where can I view the availability of the apartments?
The best way to check the availability of our apartments is through our booking system, which can be accessed which can be accessed here.
How much does one apartment cost?
The price of the apartments depends on the time of year. The best way to check the price for a given time is through our booking system, which can be accessed here.
Does the price depend on the number of people or the number of apartments?
The price depends on both the number of apartments and the number of people: there are limits on the number of people per apartment. The best way to check the occupancy limits for the apartments is through our booking system, which can be accessed here.
How many people can sleep in one apartment?
One apartment (35-47 m²) is meant for a family with a maximum of two adults and two children. As a general rule, families of more than four should rent the whole cabin, or two apartments. The exception is Family Suites, which can accommodate up to two adults and three children. The best way to check the occupancy limits for the apartments is through our booking system, which can be accessed here.
What kinds of amenities do the apartments include?
All of our apartments include a toilet with soap, a shower and shampoo, a hair dryer, a sauna, a mini-kitchen, a TV, two beds, one sofa bed (145 cm) and terrace. The mini-kitchen is equipped with a refrigerator, a stove with two burners, a microwave oven, a coffee maker, an electric kettle, a pot, a frying pan and basic dishes and silverware for four people.
Our superior cottages and Suites also include bathrobes and slippers, a hair straightener and a hairdryer. And the kitchen is equipped with a dishwasher.
What is included in the price of an apartment?
The price includes a buffet breakfast, towels, bedding, a parking place with a car heating post and cleaning after check-out.
Are towels included in the price of the apartment?
Yes, towels are included in the price, as well as bedding.
Can I bring a pet into the apartment?
Yes you can, as we also have pet-friendly apartments ( availibility limited ). Please inform us in advance and ask availibility if you are planning to bring your pet along. This is extra charge service.
Is it possible to receive an travel bed for a small child?
Yes, by request. This is extra charge service.
What time can I check in and at what time do I have to check out? Can I arrange additional time?
The normal check-in time is between 4:00 p.m. and 12:00 p.m. and the check-out time is 7:00 a.m. to 12:00 noon. The night receptionist duty from 12 pm to 7 am. The Holiday Village reception is open 24 h. Guests who arriv late at night, is please to announce the arrival time either by email or telephone.
I cannot pay for the apartment online. How do I book and pay for the room?
You may make the reservation by sending us an e-mail at info@schv.fi. The payment will be handled separately.
Do you have luggage storage possibilities?
Yes, for guests who are arriving at or leaving the hotel.
What kind of parking do you offer?
Our customers are provided with a free outdoor parking place with a car heating post.
Is it possible to charge an electric car?
Yes, we have electric car charging stations available for our guests.
Where is breakfast served?
Breakfast is served in the restaurant, which is located near the cabins. Breakfast restaurant may vary depending on room type. Breakfast is included in the price of the apartment.
Where is the nearest store located?
The nearest grocery store, K-market Nivavaara, is about a two-kilometer walk from the village. There is a large supermarket, Citymarket, located around five kilometers away. The stores located in the center of town are about eight kilometers away. There are also stores located in the Santa Claus Holiday Village which offer Lapland-themed souvenirs, groceries and other items.
What kinds of transport connections are there to the city center?
You can get to the center of Rovaniemi in ten minutes by taxi, bus or by your own car. The airport is around five minutes away.
Do you rent out thermal clothing?
Yes, we have thermal clothing rental service (thermal overalls and boots) available for our guests. We have different sizes, from children size 80 to adult size 3XL, same for the winter boots. This is an extra charge service. It is not necessary to book this in advance, it's better to try what is the best size after your arrival.
Can I include lunch and/or dinner to my stay?
Yes of course! You can buy half board (dinner included) or full board (lunch and dinner included). Send us an email at info@schv.fi, and we will give you prices and more detailed information! Please note that the service has to be booked for the whole lenght of your stay.
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